Privacy policy
What we collect when you shop with us, why we need it, and how to have it deleted.
Last updated
This policy covers nacre-nextjs-template.vercel.app and every order, account and email from Nacre Skincare, Inc. ("Nacre", "we", "us"). We are based in Laguna Beach, California.
The short version: we collect what we need to ship your order and answer your questions. We do not sell your personal information.
What we collect
- When you order. Your name, email, phone number, shipping and billing address, and what you bought. Card details go straight to our payment processor. We never see or store your full card number.
- When you create an account. Your email, a password, your order history and any subscriptions.
- When you use the routine finder or write a review. Your skin type, your main concern, and what you choose to write. Reviews show your first name and last initial.
- When you sign up for email. Your email address, and the welcome code we sent you.
- When you write to us. Your message and anything you attach, such as a photo of a reaction.
- When you browse. Your device, browser, rough location from your IP address, and the pages you visit.
How we use it
- To take payment, ship your order and send tracking updates
- To run subscriptions and refills, and remind you before each one ships
- To handle returns, refunds and questions
- To suggest products that match the skin type and concern you gave us
- To send offers and journal articles, only if you signed up
- To stop fraud and keep the site working
Your bag and cookies
Your bag is saved in your browser's local storage, so it is still there when you come back. It stays on your device and is not sent to us until you check out.
We also use a few cookies to keep you signed in, remember that you closed the welcome offer, and count visits so we know which pages help. You can block or clear cookies in your browser. If you do, you may need to sign in again.
Who we share it with
We share only what each company needs to do its job for us:
- Our payment processor, to charge your card
- Shipping carriers, to deliver your parcel
- Our email provider, to send order updates and, if you signed up, our newsletter
- Our hosting and analytics providers, to run the site
- Authorities, when the law requires it
Each of them is bound by contract to use your information only for that job. If Nacre is ever sold or merged, your information would pass to the new owner under this same policy.
How long we keep it
We keep order records for seven years, because tax law asks us to. We keep your account until you close it. We remove you from our email list the moment you unsubscribe.
Your choices
You can ask us to:
- Send you a copy of what we hold about you
- Correct anything that is wrong
- Delete your account and personal information
- Stop sending you marketing email
Every email we send has an unsubscribe link. For anything else, write to care@example.com. We answer within 30 days, and we won't charge you or treat you differently for asking.
California residents
Under the California Consumer Privacy Act you have the rights listed above, plus the right to know which categories of information we collected in the last 12 months and why. We do not sell or share your personal information for cross-context advertising.
Children
Nacre is for adults. We don't knowingly collect information from anyone under 16. If you think a child has given us their details, write to us and we'll delete them.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change affects how we use information you already gave us, we'll email you first.
Contact
Nacre Skincare, Inc., Laguna Beach, California. Email care@example.com.